Retail Part Time Keyholder: Mt Pleasant

About the role

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. We deliver high-quality custom products at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

Our values guide how we work: Show Pride — we stand behind our work, sweat the details, and strive for continuous improvement. Embrace Challenges Together — we embrace challenges with creative solutions and know collaboration is the only way to succeed. Adapt & Act — we are creative, solution-oriented, flexible, and proactive. Make It Special — we search everyday for opportunities to make our product and experience special. Build to Last — we are building a product and business built to last, fostering lasting relationships within our team and with our customers.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Interest in design and excitement to work in a creative environment
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends
• Degree in art, design, marketing or relevant fields preferred but not required

Benefits

• Paid time off
• Paid holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Contests and incentives
• Commuter benefits

Pay

Framebridge believes the posted hourly range is accurate for this role at the time of posting; actual pay may vary based on relevant experience, skills, qualifications, and location. This role is also eligible for a cash bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.

Schedule

Part-time position with a flexible schedule including evenings and weekends as needed by the business.