Retail Full Time Keyholder: Mt Pleasant

About the role

As a Retail Keyholder at Framebridge, you will set the standard for exceptional customer service and represent the Framebridge brand in our retail stores. You will support onboarding and training great retail team members, execute and improve operational activities to ensure customer experience and financial goals are met, and apply excellent listening, oral, and communication skills to build relationships with customers and coach retail team members.

Responsibilities

• Provide excellent customer service and product knowledge
• Coach and mentor retail team members
• Manage operational activities to meet financial and customer experience goals
• Build lasting relationships with customers and team members
• Adapt and work flexible hours including evenings and weekends

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills
• Quick and eager learner of new tools, technology, products, and processes
• Great time-management, organizational, and problem-solving skills
• Adaptability and willingness to work flexible hours, including evenings and weekends

Qualifications

• Interest in design and excitement to work in a creative environment
• Desired degree in art, design, marketing or relevant fields, but not required

Skills

• Excellent customer service skills
• Strong communication and interpersonal skills
• Product knowledge and design advice
• Time management and organizational skills
• Ability to work flexible hours, including evenings and weekends

Benefits

• Paid time off
• Paid holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and Free Frame codes
• Contests and Incentives
• Commuter benefits

Pay

Framebridge may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications, and location, among others. This range may be modified in the future.

Schedule

This role is full-time and requires flexibility to work evenings and weekends as needed.