Retail Operations Support Specialist (Statewide)

Job Description The Operations Support Specialist is responsible for providing support to branch and administrative personnel on savings, checking, CDs, IRAs, and other applications related to branch operations. He or she courteously and promptly resolves questions and problems and maintains professional relationships, monitors dormant accounts and completes daily file maintenance associated with dormant accounts, reviews Efunds/FIS daily reports and monitors for Chexsystems hits and OFAC alerts, reviews and processes legal orders and social security verifications received by the branches or departments, and completes related reports and maintains accurate records. Qualifications Must be at least 18 years oldHigh School diploma or equivalent requiredGood understanding of financial services and products preferredBanking experience or knowledge of bank operations and regulations preferredProfessional appearance, dress, and attitudeExcellent written and verbal communication skillsAble to operate related computer applications and business equipment, including 10-key and telephoneAble to accommodate and get along well with coworkersAble to work in a fast-paced environment Responsibilities Reviews and processes all legal orders received by the department or branches, which includes verification of applicable ownership; notification to customers, branches, and special assets department as appropriate; monitoring daily 360 View Legal Order activities; and releasing of funds when applicableMonitors dormant accounts and reviews daily file maintenance associated with dormant accountsReceives and responds to phone calls from branch personnel in regards to teller, new accounts, and operations functionsCompletes password resets for the following programs: Citrix, Loomis, Efunds, Test Bank, Branch Capture, Wire Exchange, Cashier’s Checks/Forms, etc.Reviews FIS/eFunds daily reports and monitors for Chexsystems hits, possible identity theft, and OFAC alertsAssists with Reg E Monitoring and branch follow upAssists with compiling and tracking audit reports and training checklistsServes as a backup to Monitor and provides daily resolution of items not processed through new accounts imagingServes as a backup for setting up retail branch personnel with applicable user names and passwords for operations systems including EZTeller, Citrix, Efunds, Harland Clarke, Loomis, Cashier’s Checks/Forms, Test Bank, etc.Serves as a backup for monitoring daily deficit balance report, closure and reporting of delinquent accounts, verification of maintenance, and other duties associated with Overdraft Courtesy AssistsMaintains the professional reputation of D.L. Evans BankPromotes D.L. Evans Bank at all timesServes as a representative for D.L. Evans Bank in the community Company Description D.L. Evans Bank is a community bank and has been since 1904. For many years, we have provided premier banking services to the residents of Southern Idaho and Northern Utah while fostering a working environment for our employees dedicated to teamwork and excellent customer service. If you are a dynamic and customer-driven individual, whether an experienced banker or just beginning your career, we encourage you to continue with this applicant friendly, online job application! D.L. Evans Bank is an Equal Opportunity Employer – veterans/individuals with disabilities. VEVRAA Federal Contractor. EOE/AA/Vets/IWD. Benefits Medical InsuranceDental InsuranceVision InsuranceFSA401(k)Employee Stock Ownership PlanPaid VacationSick TimeLife InsuranceLong-term Disability Insurance