Retail Operations Specialist

About the role

OWN HOW RETAIL ACTUALLY RUNS: FROM ONBOARDING TO ON-TIME, IN-FULL. This isn't a back-office role. We built Loop by going all in from day one. You'll own the operational engine behind our retail business: onboarding retailers, getting item data right, running POs and ASNs, keeping forecasts tight and compliance clean, and making sure every order lands on time and in full. The work that today is scattered across Retail and Operations becomes one person's to own. All yours.

Responsibilities

• Own retailer onboarding and EDI setup, item setup, vendor portals, and item master data accuracy across systems, plus the manual workflows non-EDI partners need
• Own retailer-specific packaging and labeling compliance
• Run end-to-end PO management from receipt to delivery across all accounts, ASN creation and compliance, and daily 3PL coordination, keeping orders on time and in full against retailer windows
• Own daily operations across inventory, scheduling, and process compliance, and you keep selling opportunities from slipping
• Coordinate retail demand signals into S&OP, partner with Account Managers on forecast inputs, own promotional forecast coordination, and liaise with Supply Chain on fill, OTIF, and inventory
• Manage deduction and chargeback resolution, partner with Finance on AR and trade reconciliation, own retailer compliance scorecards (OTIF, ASN, fill), and drive root-cause corrective action instead of just reporting it
• Own the relationship with retail merchandisers and audit agencies, and make sure displays and POS are executed and verified at shelf, working through the audit and merchandising org
• Build, enforce, and keep optimizing the SOPs for sales operations and fulfillment as the business scales
• Build retail operations dashboards and scorecard reporting, surface operational risks and execution gaps, and partner with National Account Managers on retailer-specific ops analytics
• Support strategic product lifecycle account planning, communicate proactively with external partners so every touchpoint stays aligned, and call out risks and trade-offs before they cost a shipment

Qualifications

• 3–7 years in retail operations, sales operations, or a closely related field, running the back end that makes accounts deliver
• Hands-on fluency in retail or CPG operations: EDI, item setup and vendor portals, ASNs, routing guides, chargebacks, OTIF, and 3PL coordination. You know what trips up a shipment and what keeps it moving
• Strong working capability across Excel, ERP, CRM, and order management systems, and you use them to drive execution, forecasting, and order flow
• A track record of owning complex accounts or processes end to end in a fast-paced environment
• You read the data: inventory, velocity, compliance, and you use it to make sharper calls, not to justify the ones you've already made
• Sharp problem-solving, attention to detail, and the judgment to handle confidential information well
• You're comfortable with change and ambiguity
• Strong project management chops: you manage timelines, dependencies, and stakeholders across Retail, Ops, Supply Chain, and Finance without dropping balls
• A self-starter with a sense of humor, real integrity, and genuine appreciation for teamwork

Benefits

Nice to have:

• Experience crafting, maintaining, or improving SOPs
• Experience reviewing customer routing guides and operational requirements
• Experience with high-volume club or mass-retail accounts
• Experience across international or global business environments

Pay

$85,000 - $110,000 per year

Schedule

Onsite hybrid 2-3 days per week