Retail Operations Manager - San Diego Zoo

About the role

The Retail Operations Manager provides leadership and oversight of all merchandise and food operations for assigned departments. This position is responsible for budgeting, revenue generation, inventory management, merchandising, food services, shared revenue, banquets, ordering, guest service, employee relations, food safety management, facility management, and menu development.

Responsibilities

• Leads and inspires quick service food/retail staff and is responsible for hiring, training and development, mentoring, and performance management.
• Motivates staff and creates an environment conducive to driving employee engagement.
• Oversees quick service food/retail operations including scheduling and staffing, ensuring a high-quality guest experience, menu development, safety, cleanliness, and facility maintenance or improvement needs.
• Assists with project management of facility(s) as needed.
• Acts as Duty Manager of the department as scheduled.
• Exercises fiscal accountability and responsibility for assigned budget(s), including implementing strategies to maximize revenue, managing cost of goods, labor, and operating supplies.
• Develops and manages shared revenue contracts and business operations that create new business relationships, increase revenue, and enhance the guest experience.
• Responsible for inventory management for assigned operations.
• Oversees point of sale and inventory software solutions for revenue and data integrity and functionality.
• Manages multiple venue inventory accuracy and operating costs.
• Develops and manages safety programs with the goal of preventing employee and guest injury.
• Ensures compliance with health, safety, sanitation, and alcohol awareness standards.
• Ensures kitchen/culinary best practices are established and followed.

Requirements

• At least two years of prior management experience in a retail or food setting.
• Experience working with represented labor preferred.
• Bachelor’s Degree in business administration, hospitality, or related field preferred.
• ServSafe Manager Certification within 90 days required.

Skills

• Demonstrated ability to lead and motivate a team in a diverse environment.
• Able to communicate effectively, both orally and in writing.
• Able to handle highly complex interactions with employees and guests with a high level of tact and diplomacy.
• Able to operate Point of Sale (POS) systems.
• Knowledge of inventory best practices.
• Able to operate moderately complex computer software programs.
• Demonstrated ability to work in a fast-paced, dynamic environment while producing a high level of results.
• Understanding of budgets, profit and loss statements.