Retail - Assistant Operations Manager at the Honolulu Zoo

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Develop training programs to train, motivate, and mentor employees.
• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support store leadership in management of all inventory control programs as necessary.
• Ensure all company merchandise presentation standards are met to maximize sales.
• Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.
• Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
• Ensure all cash handling procedures are in effect at all times.
• Troubleshoot and maintain POS functionality for daily operation or as necessary.
• Oversee cleanliness of all shops and displays.
• Issue One-Minute Meeting to team on daily basis.
• Forecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management.
• Support management of payroll and controllable profit within established budget.
• Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.
• Analyze sales and inventory to maximize opportunities.
• Identify new ways to generate sales and achieve goals.
• Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
• Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.

Qualifications

• Strong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Previous Experience: Two to Three years Retail Management experience preferred. Visual Merchandise experience necessary.
• All education backgrounds eligible, must be 18 or older.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, Management team, Buyer and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, and planning skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Previous Experience: Two to Three years Retail Management experience preferred. Visual Merchandise experience necessary.
• All education backgrounds eligible, must be 18 or older.