Retail Operations Lead (Order Fulfillment)

Job Summary

We're looking for an experienced Operations Team Lead to oversee daily fulfillment operations at an innovative drone delivery site. This is a hands-on leadership role where you'll lead a small team while actively supporting picking, packing, quality control, inventory management, and aircraft loading operations. The ideal candidate has experience leading teams in a fast-paced warehouse, retail, logistics, or fulfillment environment and enjoys coaching others, improving processes, and ensuring safe, efficient operations.

About the Role

location: Fort Worth, Texas
job type: Solutions
salary: $26 - 28 per hour
work hours: Rotating Shifts
education: High School

Responsibilities

• Team Leadership
• Lead and support daily warehouse and fulfillment operations
• Supervise, coach, and develop a small team of fulfillment associates
• Aid with scheduling, task assignments, and workflow management
• Serve as the primary onsite leader, resolving operational issues and keeping work moving efficiently
• Foster a positive, safety-first team culture
• Fulfillment & Delivery Operations
• Oversee accurate order picking, packing, and quality control
• Verify package weights and order accuracy before shipment
• Serve as the primary liaison between the site team and regional leadership
• Provide updates on site performance, operational metrics, and improvement opportunities
• Site Operations
• Oversee daily site setup and operational readiness
• Ensure work areas remain clean, organized, and safe
• Conduct daily inventory counts and maintain inventory accuracy
• Perform equipment inspections and coordinate issue resolution
• Maintain compliance with company procedures and operational standards
• Safety & Communication
• Lead daily safety practices and reinforce compliance with company policies
• Respond to operational incidents and assist with resolution
• Provide updates on site performance, operational metrics, and improvement opportunities

Qualifications

• Qualifications Required:
• 2+ years of leadership experience in warehouse, fulfillment, logistics, retail, or operations
• Experience supervising, coaching, or training team members
• Strong communication, organization, and problem-solving skills
• Ability to prioritize work in a fast-paced environment
• Strong commitment to workplace safety
• Valid driver's license with the ability to travel between nearby operational sites
• Ability to successfully pass a background check
• Ability to complete required onsite training
• Preferred Experience:
• Familiarity with warehouse or supply chain operations
• Familiarity with fulfillment performance metrics such as productivity, order accuracy, throughput, and inventory control
• Experience improving operational processes or leading continuous improvement initiatives
• Part 107 Drone Certification (not required)

Schedule Availability

• Required between 6:00 AM and 10:00 PM, seven days per week
• Employees will work up to 40 hours per week, with schedules assigned based on operational needs
• Flexibility is required

Employment Details

• Onsite position (remote work is not available)
• One-year assignment with the possibility of extension based on performance and business needs
• W2 employment
• Non-Exempt position with overtime paid at 1.5x the regular hourly rate for hours worked over 40 per week

Why Join Us?

• Hands-on leadership experience in a growing, technology-driven environment
• Opportunities for continued growth and advancement

Equal Opportunity Employer

• Randstad Digital welcomes people of all abilities and wants to ensure that our hiring and interview process meets the needs of all applicants.