Retail Operations Coordinator

Position Overview

The Retail Operations Coordinator works directly with the Director of Retail to achieve defined targets for online and in-store retail performance. To be successful in this role, the Retail Operations Coordinator must value style, precision, accuracy, time management, and hard work. This position reports to the Director of Retail.

Key Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Create a productive and enjoyable work environment to inspire, motivate, and lead by example, with an intention to recognize team member performance.
• Understand the sales goals and assist in achieving targets for retail revenues.
• Proficient operation of computer programs such as basic shipping software, Microsoft Office (specifically Excel and Word), online ecommerce platforms such as Shopify, etc.
• Attend to detail of data integrity while completing multiple tasks.
• Fulfill online customer orders accurately and efficiently.
• Respond to customers, review, process, and restock returns and exchanges.
• Organize inventory, receive shipments, distribute, and bill accordingly.
• Follow proper inventory and purchasing procedures.
• Run and review retail reports.
• Provide administrative assistance, as requested; vendor follow-ups and purchase orders.
• Manage multiple concurrent assignments, including all elements which support Marketing and Communications, including presentation development, photography, videography, copywriting, creative planning, and project management.
• Copywriting for online and print marketing materials, including internal communications, ad campaigns, website copy, social posts and competitions, and other content as required.
• Support the company’s retail sales efforts by coordinating orders and other tasks, as required.
• Provide administrative and general office support.
• Other duties and responsibilities may be assigned

Personal Attributes

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values: Honesty and Integrity, Respect for the Individual, Teamwork, Competitive Spirit.

Minimum Requirements / Qualifications / Skills

• Bachelor’s degree in Marketing, Journalism, Communications, English, or related field strongly preferred.
• One to three years’ related experience and/or training, preferably in an agency environment; supervisory experience preferred.
• Fluency in social media management and strategy.
• Computer literate with working knowledge of Microsoft Office.
• WordPress, or similar content management platforms required; basic knowledge of HTML preferred.
• Experience with Adobe Design preferred.
• Photography and video skills a plus.
• Effectively write reports and correspondence.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations, and keep current with trends in consumer marketing.
• Ability to understand the consumer more fully via primary and secondary research methods.
• Ability to write copywriting for online and print marketing materials, including internal communications, ad campaigns, website copy, social posts and competitions, and other content as required.
• Ability to work independently and collaboratively within a team.
• Must be flexible and adaptable.
• Must be creative and innovative and willing to work with existing standards and procedures.
• Must demonstrate initiative—ability to think, work, and make independent decisions based on sound judgment.
• Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.

Physical Demands

• Regularly required to speak and hear, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms.
• Occasionally lift and/or move up to 50 pounds.

Work Environment

This position operates in a professional indoor office environment and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

Equal Opportunity Employer

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER