Retail Operation Manager - Sports

Key Responsibilities

• Recruit, onboard, train, and develop retail associates to build a knowledgeable and customer-focused team.
• Create employee schedules that align with business demands while managing labor costs responsibly.
• Set clear expectations, monitor performance, and provide regular coaching and feedback.
• Conduct performance reviews and support ongoing employee growth and development.
• Lead by example by fostering a positive work environment centered on teamwork and exceptional customer service.
• Oversee all day-to-day store activities to ensure smooth and efficient operations.
• Maintain a clean, organized, and safe retail environment for both customers and employees.
• Ensure company policies, operational procedures, and safety standards are consistently followed.
• Manage the daily workflow of equipment sharpening, repairs, and other service offerings.
• Aid in the execution of promotions, special events, and marketing campaigns within the store.
• Maintain accurate inventory records through cycle counts and established inventory control processes.
• Create visually appealing product displays that maximize sales opportunities.
• Support pricing updates, promotional displays, markdowns, and seasonal merchandising initiatives.
• Ensure every customer receives a welcoming, knowledgeable, and professional shopping experience.
• Resolve customer concerns promptly while building long-term customer relationships.
• Promote a culture where exceptional service is a top priority across the entire team.

Job Requirements

• Bachelor's degree in Business, Retail Management, or a related field, or an equivalent combination of education and experience.
• At least three years of leadership experience in a retail management environment.
• Two or more years of experience in sports retail, with hockey or skating industry experience strongly preferred.
• Strong understanding of hockey equipment and a genuine passion for hockey and/or figure skating.
• Proven ability to lead, mentor, and develop high-performing teams.
• Strong organizational skills with experience managing inventory, merchandising, and overall store presentation.
• Excellent verbal and written communication skills.
• Proficiency with retail point-of-sale systems and Microsoft Office applications.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Ability to stand for extended periods and safely lift up to 50 pounds.