Retail Manager - Operations

About the role

The Retail Manager supervises one or more of the Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and closes the store and assumes "Manager on Duty" responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staffs departments with service-oriented associates; participates in interviewing and selection, coordinates training, prepares and approves performance appraisals, recommends merit and promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring and training, planning, assigning, and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer by assisting in making buying decisions, identifying and evaluating customers' needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of financial, legal, and technical information.
• Ability to read and analyze reports and write reports and business correspondence.
• Ability to effectively present information and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills and ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff.
• Demonstrated use of the Team concept of Management.

Physical Requirements

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascends or descends ladders, stairs, step stools, etc.
• Occasionally operates machinery and/or power tools.
• Occasionally operates motor vehicles or heavy equipment.
• Occasionally works in low or high temperatures.
• Occasionally works in outdoor elements such as precipitation and wind.
• Occasionally works in noisy environments.
• Occasionally works in hazardous conditions.

Independent Judgement

Performs duties within the scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired results. Regularly exercises independent judgment within accepted practices and makes recommendations that affect policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.