Retail Manager - Operations

Supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities.

Responsibilities

• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and closes the store, including assuming "Manager on Duty" responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staffs departments with service-oriented associates; participates in interviewing and selection, coordinates training, prepares/approves performance appraisals, recommends merit/promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring, training, planning, assigning, and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer by assisting in making buying decisions, identifying and evaluating customers' needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of financial, legal, and technical information.
• Ability to read and analyze reports, and write reports and business correspondence.
• Ability to effectively present information and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, database management, and electronic point-of-sale and inventory management systems.
• Demonstrated strong interpersonal skills and ability to establish and maintain effective working relationships with co-workers, associates, customers, and corporate staff.
• Demonstrated use of a team concept of management.

Physical Requirements

• Regularly performs computer work, walks, and stands.
• Occasionally sits and lifts up to 50 lbs.
• Occasionally ascends or descends ladders, stairs, step stools, etc.
• Occasionally operates machinery and/or power tools.
• Occasionally operates motor vehicles or heavy equipment.
• Occasionally works in low or high temperatures.
• Occasionally works in outdoor elements such as precipitation and wind.
• Occasionally works in noisy environments.
• Occasionally works in hazardous conditions.

Pay

$57,784.00 - $62,000.00 per year

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.