Retail Mortgage Loan Officer

About the role

Responsible for the development of new mortgage business from both credit union members and non-credit union referral sources. Work includes prospecting non-member borrowers and referral sources as well as prospecting to credit union provided lead opportunities using knowledge of credit union products and mortgage guidelines, as well as an overall knowledge of mortgage lending and current market conditions.

Essential Responsibilities

• Develops new mortgage business through referral sources such as realtors, and past clients
• Conducts outbound calling and selling to member leads and credit union provided non-member leads
• Develops and continually grows a diverse referral base
• Prospects and follows up credit union provided leads as well as identifies and sells Alliant’s mortgage strengths and niches
• Develops and consistently executes a goal focused business plan
• Takes accurate and complete first mortgage loan applications, collects initial documentation and forwards to processing unit
• Origins quality applications that meet Alliant’s product guidelines
• Takes proper borrower expectations and works with member and processing to facilitate a smooth and timely member experience to ensure member satisfaction and expectations are met
• Supports the Credit Union's relationship culture through ongoing customer contact, quality customer service and superior product knowledge
• Ensures compliance with applicable state and federal laws, company procedures and policies
• Maintains integrity and ethics in actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives