Retail Master Club Fitter

About the role

The Retail Master Club Fitter builds golfer relationships and works one-on-one with customers and teammates to ensure a positive club fitting experience. This role supports the Operations Sales Manager in achieving sales performance, profit contribution, and profit-and-loss controls by overseeing the sales effort in the golf department. The Retail Master Club Fitter trains and certifies all club fitters and drives sales in services-related areas such as simulator use, putting green, special orders, pre-owned equipment, club fitting and repair programs, and accessories.

Responsibilities

• Analyze golf sales reports and data to understand business results and opportunities, then communicate findings to teammates.
• Establish and maintain effective customer relationships, ensuring customers are greeted, acknowledged, and assisted.
• Monitor sales, customer service, and operational efforts on the selling floor.
• Serve as the point of contact for golf services knowledge and communicate company standards for golf services.
• Maintain thorough knowledge of products, services, promotions, test merchandise, and advertising.
• Manage store services sales by performing customer club fittings and repairs.
• Train teammates on all aspects of services, including specialized selling techniques and services technology.
• Ensure department scheduling, workplace assignments, and daily teammate tasks are on track.
• Communicate company initiatives, programs, promotions, and services to department teammates.
• Assist store management with supervision, including opening and closing the store and coverage as assigned (Key Carrier).
• Plan and execute all golf directives.
• Ensure the store achieves its shrinkage goal by setting expectations on merchandise handling and display.
• Comply with all federal, state, and local regulations regarding store operations.
• Perform other tasks as assigned by management.

Qualifications

• 1-3 years of retail experience preferred.
• 1-3 years of golf industry experience preferred.

Teammate Traits

We look for the following traits in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented