Retail Master Club Fitter

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

Responsibilities

• Build golfer relationships and work one-on-one with the golfer and teammate to ensure a positive club fitting experience.
• Support the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department.
• Train and certify all club fitters and focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
• Consistently analyze Golf sales reports and data to understand business results and opportunities and communicate the results to teammates.
• Establish and maintain effective relationships with customers, gain their trust and respect by using diplomacy and tact; ensure customers are greeted and acknowledged; offer assistance as needed or requested.
• Monitor the sales, customer service and operational efforts of the selling floor.
• Serve as point of contact for customers and teammates to provide golf services knowledge and communicate the company’s golf services standards.
• Maintain thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
• Manage store services sales by performing customer club fittings and repairs.
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
• Ensure department scheduling, workplace and daily teammate assignments are on task.
• Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assist the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
• Plan and execute all golf directives.
• Ensure the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Comply with all federal, state, and local regulations regarding store operations.
• Perform other tasks assigned by management.

Qualifications

• 1-3 years retail experience preferred
• 1-3 years golf industry experience preferred

Skills

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented