Retail Master Club Fitter

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Responsibilities

• Build golfer relationships and work one-on-one with the golfer and teammate to ensure a positive club fitting experience.
• Support the Operations Sales Manager in achieving company objectives in sales performance, profit contribution, and profit and loss controls by overseeing the sales effort in their department.
• Train and certify all club fitters.
• Drive sales specifically in services-related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
• Analyze Golf sales reports and data to understand business results and opportunities and communicate the results to teammates.
• Establish and maintain effective relationships with customers and gain their trust and respect by using diplomacy and tact; ensure customers are greeted and acknowledged; offer assistance as needed or requested.
• Monitor the sales, customer service, and operational efforts of the selling floor.
• Serve as the point of contact for customers and teammates to provide golf services knowledge and communicate the company’s golf services standards.
• Maintain thorough knowledge of products and service, merchandise promotions, test merchandise, and advertising.
• Manage store services sales by performing customer club fittings and repairs.
• Train teammates on all aspects of services, specialized selling techniques, and services technology.
• Ensure department scheduling, workplace, and daily teammate assignments are on task.
• Communicate information to department teammates regarding company initiatives, programs, promotions, services, etc.
• Assist the store management team with general supervision in the store in accordance with company policies and procedures, including opening and closing the store and coverage as assigned.
• Plan and execute all golf directives.
• Ensure the store is achieving shrinkage goals by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Comply with all federal, state, and local regulations regarding store operations.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• 1–3 years of retail experience preferred
• 1–3 years of golf industry experience preferred

Pay

Targeted pay range: $15.50 – $23.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.