Retail Master Club Fitter

Overview

The Retail Master Club Fitter at DICK’S Sporting Goods is a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. This position supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution, and profit and loss controls.

RESPONSIBILITIES

• Analyzes Golf sales reports and data to understand business results and opportunities and communicates the results to the teammates.
• Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested.
• Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
• Manages store services sales by performing customer club fittings and repairs.
• Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.
• Ensures department scheduling, workplace and daily teammate assignments are on task.
• Aids in communicating information to department teammates regarding Company initiatives, programs, promotions, services, etc.
• Assists the store management team with general supervision in the store according to Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
• Plans and executes all golf directives.
• Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Complies with all federal, state, and local regulations regarding store operations.

QUALIFICATIONS

• 1-3 years retail experience preferred
• 1-3 years golf industry experience preferred