Retail Manager - Webb

Play a pivotal role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence. This leadership position cultivates strong member relationships and fosters a high-performance team culture.

Benefits

• Comprehensive medical insurance plan
• Dental and vision insurance
• Generous paid-time-off
• 12 paid holidays
• 401(k) plan
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

What sets working for Meritrust apart:

• Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, community, and health first.
• A work environment that encourages personal and professional growth, teamwork, and treating everyone equally.

Schedule

Full-time position working 40 hours a week, Monday-Friday 8:30am - 5:30pm.

Responsibilities

• Oversee all branch operations, ensuring alignment with organizational goals and service standards.
• Proactively identify and implement opportunities for process enhancements and cost-saving initiatives.
• Demonstrate a strong commitment to employee development and success through supportive leadership.
• Consistently monitor, coach, and evaluate team members on transaction accuracy, service quality, and overall job performance.
• Track and analyze individual performance trends, creating targeted development plans to foster professional growth.
• Exemplify and reinforce the credit union’s education and referral practices through daily interactions.
• Provide ongoing coaching to help team members exceed performance benchmarks and service expectations.
• Observe member interactions, motivate staff, and ensure accountability to established service standards and goals.
• Facilitate regular team huddles and meetings to align goals, share updates, and foster collaboration.
• Take initiative in identifying service challenges and implement effective solutions to enhance the member experience.
• Recognize and celebrate individual and team achievements to promote a positive and motivating work environment.
• Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration.
• Resolve escalated member concerns and provide supervisory approvals as needed.
• Perform Member Consultant duties as required to support team operations and ensure service continuity.
• Adapt quickly to changing priorities and effectively manage workflow throughout the day.
• Maintain open and consistent communication with direct leadership through regular updates and status reports.
• Deliver timely and insightful feedback, including performance reports and operational analysis.
• Complete all required training, including the annual Meritrust compliance education and internal leadership courses.
• Perform additional duties and special projects as assigned by leadership.