Retail Manager - Trine University

About the role

At Bon Appetit Management Company, we are committed to two things, great food and outstanding service. We operate in contract food service and offer the freedom to be creative, take risks, and truly shine. Our rapid growth and breadth of accounts translate into exciting opportunities for our people.

Job Summary

As a Retail Manager at Trine University, you will lead the daily operations of a dynamic campus retail dining program, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role is ideal for an energetic, hands-on leader who thrives in a fast-paced environment and is passionate about developing teams, driving customer satisfaction, and managing all aspects of a retail food service operation.

Key Responsibilities

• Direct and oversee daily retail dining operations to ensure efficient service and a positive customer experience.
• Recruit, train, schedule, coach, and develop hourly team members.
• Manage inventory, purchasing, receiving, and product ordering to maintain appropriate stock levels and minimize waste.
• Monitor and control food, labor, and operating costs while meeting financial objectives.
• Aid with budget development, forecasting, and financial reporting.
• Maintain cash controls, payroll records, and other operational documentation.
• Ensure compliance with company policies, food safety regulations, and sanitation standards.
• Utilize technology and computer systems to manage reporting, ordering, inventory, scheduling, and communication.
• Support the planning and execution of campus events and special functions.
• Collaborate with culinary and marketing teams to implement new programs, promotions, and retail initiatives.
• Build and maintain strong relationships with university partners, students, faculty, and staff.
• Analyze operational performance and identify opportunities for continuous improvement.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Hospitality, Food Service Management, Business, Culinary Arts, or a related field preferred.
• Three or more years of progressive food service management or retail dining leadership experience.
• Experience managing inventory, purchasing, ordering systems, and budgets.
• Strong financial acumen, including cost control, forecasting, and reporting.
• Proficient computer skills, including Microsoft Office Suite, email, internet applications, and food service management systems.
• Knowledge of retail food service operations, merchandising, food safety, sanitation, and customer service best practices.
• Demonstrated leadership, team development, and coaching skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• ServSafe® Certification preferred.