Retail Manager

Key Responsibilities

• Oversee all daily retail operations, ensuring a clean, organized, and engaging store environment.
• Monitor sales performance, KPIs, and retail trends to drive informed business strategies.
• Develop and execute profitability plans, manage operational expenses, and ensure efficient store performance.
• Lead inventory planning, purchasing, replenishment, and shrink control processes.
• Implement visual merchandising strategies to highlight featured products, categories, and seasonal assortments.
• Recruit, train, mentor, and manage retail team members; provide regular coaching and performance feedback.
• Foster a customer-first culture focused on delivering exceptional service.
• Collaborate with marketing to support in-store and online promotions, events, and seasonal campaigns.
• Prepare and analyze weekly/monthly sales reports, inventory turnover, margin data, and labor metrics.
• Identify new product opportunities based on market trends and customer insights.
• Manage scheduling and staffing in alignment with labor budgets and business demand.
• Ensure consistent execution of store opening/closing procedures and key-holder duties.
• Maintain compliance with company policies, operational guidelines, and safety procedures.
• Resolve escalated customer concerns professionally and promptly.
• Oversee Soccer90.com operations including website merchandising and digital ad campaigns.
• Stay current on soccer industry trends, key brands, product launches, and influencers.
• Build and maintain relationships with vendors to support merchandising and promotional needs.
• Support order fulfillment and customer service for eCommerce operations.
• Cultivate a positive, inclusive work culture that attracts and retains high-performing talent.

Requirements

• Must be 18 years or older.
• Must be available to work evenings, weekends, and holidays as needed.
• 3-5 years of retail experience; soccer or sports retail experience strongly preferred.
• Self-motivated, enthusiastic, and collaborative team player.
• Physical Demands: Ability to stand and walk for extended periods of time. Ability to lift up to 50 lbs frequently and assist with heavier loads as needed. Ability to perform physical retail tasks including but not limited to stocking, organizing, and moving inventory.