Retail Manager - Stehekin

About the role

The Retail Manager is responsible for all aspects of the gift shop operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Manager cultivates a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Manager motivates, instills accountability, and achieves results to drive success within the gift shop and at the resort.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
• Schedule, supervise, and participate in the operational duties specific to the gift shop.
• Recruit, supervise, train, schedule, discipline, review, and direct the gift shop's staff.
• Establish and implement loss prevention procedures.
• Mercandise inventory to maximize sales and profit potential.
• Direct and implement promotional strategies and programs.
• Manage pre-season orders to ensure that product is purchased at best available price points.
• Respond to customer inquiries and resolve customer complaints.
• Cookordinate uniform purchases, as well as employee helmet programs.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of gift shop's equipment, inventory, housekeeping, sanitation, cash control, and dress.
• Notify Direct Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues, and report them immediately to Direct Manager.

Requirements

• A High School Diploma/GED is required.
• A Bachelor's or Business Degree is preferred.
• At least 1-2 years of experience in related management is required.