Retail Manager

TouchPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

About the role

The Retail Manager position is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. Our Retail Managers are responsible for the successful retail/cafeteria operation and perform a variety of duties including planning and supervision of special functions, maintaining cash controls and payroll records, and hiring and training hourly team members. They also ensure customer satisfaction and good public relations through the safe and efficient use of resources.

Responsibilities

• Oversees daily administrative and operational tasks
• Handles all aspects of staff management
• Manages all financials including budget development, forecasting, and financial reporting
• Maintains knowledge of the marketplace and trends
• Manages cost controls and controls expenditures for the account
• Oversees sanitation and safety of assigned unit(s)
• Purchases and manages inventory
• Rolls out new culinary programs in conjunction with Company marketing and culinary team
• Acts as the direct liaison with the client

Qualifications

• Culinary degree preferred, or A.A. Degree plus related experience
• Three or more years supervisory experience in food service operations
• Supervisory experience in a healthcare, senior living, retirement, or related environment desirable
• Knowledge of retail, food, and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation

Skills

• Leadership, management, and coaching skills
• Communication skills both written and verbal
• Financial, budgetary, accounting, and computational skills
• Proficient computer skills including Microsoft Office programs, email, the Internet, and other necessary computer programs
• ServSafe® Certified

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.