Retail Manager

Pay

Pay Range: $60,000 to $65,000

Eligibility Verification

Employment eligibility is verified through E‑Verify.

About the role

As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed on the sales floor, work closely with the store leadership team, create a positive and dynamic work environment, maximize sales opportunities, and ensure exceptional customer service. The Retail Manager increases sales and profits by overseeing day‑to‑day functions of the sales floor, upholding company standards, understanding customer needs, and ensuring fast, accurate, and friendly service at the cash registers and on the retail floor. You will also train and develop Retail Supervisors, ensuring they have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets.

Resumen del puesto: Como gerente de venta minorista de RWB Thrift, desempeñará un papel fundamental en la supervisión de las operaciones de venta minorista y en el respaldo del éxito general de nuestra tienda de segunda mano. Tendrá la responsabilidad directa de todas las actividades realizadas en el piso de ventas, colaborará con el equipo de liderazgo, contribuirá a crear un entorno de trabajo positivo y dinámico, maximizará las oportunidades de venta y garantizará un servicio al cliente excepcional.

Responsibilities

• Sales & Customer Service
  • Oversee day‑to‑day retail operations, ensuring the sales floor is well‑organized, fully stocked, and visually appealing.
  • Manage the retail floor schedule to ensure adequate coverage and alignment with business needs.
  • Ensure products from the backroom are efficiently processed and displayed on the sales floor.
  • Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience.
  • Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary.
• Leadership & People Development
  • Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance.
  • Provide ongoing coaching, feedback, and development opportunities to enhance team skills and capabilities.
  • Conduct regular performance evaluations and manage the performance process fairly and equitably.
  • Ensure supervisors have the necessary skills and resources to maintain store standards and achieve sales targets.
• Flexible Workforce Management
  • Manage staffing levels to meet business needs, adjusting the workforce as required.
  • Optimize labor utilization and minimize overtime expenses through effective scheduling.
  • Assist with employee scheduling and timekeeping monitoring to ensure optimal labor management.
• Recruitment & Onboarding
  • Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers.
  • Facilitate the onboarding process for new hires, ensuring a seamless transition and ongoing support.
• Employee Relations & Support
  • Maintain an “open door” policy for employees to express concerns without fear of retribution.
  • Partner with the General Manager and Human Resources to resolve and document employee concerns confidentially.
  • Provide support for password resets, workplace injuries, payroll questions, FMLA requests, and explanation of company‑sponsored benefits.
• Safety & Compliance
  • Ensure adherence to all company policies, procedures, and regulatory guidelines.
  • Maintain a clean, organized, and safe retail area, following strict safety protocols.
  • Ensure compliance with state and federal regulations, including wage and hour, human rights, and equal employment opportunities.
• Collaboration & Communication
  • Work closely with the General Manager and Production Manager to align retail goals with overall store objectives.
  • Communicate effectively with other departments to ensure smooth operations and achieve business targets.
  • Monitor turnover rates, identify trends, and use insights to inform recruitment strategies.
• Administrative Support
  • Support the General Manager with supply ordering, bill and requisition submissions, and ad‑hoc data entry.
• Performance Tracking & Reporting
  • Monitor and report on retail metrics, identifying areas for improvement.
  • Implement strategies to enhance productivity, efficiency, and achieve business results.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills for internal and external customers.
• High‑level computer proficiency (MS Office, Teams, Outlook, and HRIS).
• Ability to work independently and complete assignments within prescribed routines and standard practices.
• High school diploma or GED preferred.
• Previous thrift, retail, warehouse, or customer‑facing experience is preferred but not required.

Physical Requirements

• Ability to safely perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards.
• Physical strength to occasionally lift and carry up to 25 lb, frequently exert up to 25 lb of force, and constantly apply negligible force.
• Endurance to stand for extended periods.
• Manual dexterity for repetitive motions and fine motor tasks.
• Balance and agility to maintain equilibrium on narrow, slippery, or moving surfaces.
• Visual acuity at 20 inches or less and 20 feet or more.
• Requirement to wear closed‑toe shoes for safety.
• Regular repetitive motions are part of the job.

Work Environment

• Dynamic, consistently busy atmosphere; ability to thrive in a fast‑paced setting.
• Noisy environment due to bustling activity on the sales floor and production area.
• Bright lighting throughout front and back of store; ability to work effectively in bright conditions.
• Frequent interactions with customers, donors, and coworkers; strong interpersonal skills required.
• High degree of flexibility; employees may be asked to switch tasks or departments based on operational needs.

Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may involve interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.