Retail Manager

About the role

Responsible for managing all aspects of the Tea Room and the room services program. This position has no access to patient health information.

Responsibilities

• Manage and support tea room staff as needed
• Complete all accounting responsibilities in a timely manner, including register balancing, ordering, and banking
• Manage and support the diet office, trayline, hot and cold food production, servers, dish and pots cleaning, and opening/closing of the department
• Uphold Room Service standards and promises
• Provide leadership by assisting in tray deliveries and preparation
• Maintain customer service excellence, customer satisfaction, and good public relations
• Train and lead all staff in both tea room and room service areas

Requirements

• High School diploma or equivalent required
• Background in accounting preferred
• Ability to supervise and interact effectively with people
• At least one year of supervisory experience in a restaurant setting preferred
• Knowledge of all methods of food procurement, preparation, serving, sanitation, storage, kitchen equipment, and charging for services
• Knowledge of preparation and maintenance of related records, reports, and inventories
• Ability to do computations
• Proficiency in the use of computers and business software including Word, Excel, PowerPoint, Outlook, and Publisher
• Excellent written and verbal communication skills
• Must possess full range of body motion to pass basic FIT test for position, including walking, kneeling, standing, pushing, pulling, bending, stooping, reaching, and sitting for extended periods of time
• Must be able to lift and carry up to 30 pounds
• Stands and walks most of the day
• Must be able to withstand heat and temperature changes while going in and out of refrigerated/freezer and kitchen areas