Retail Manager

About the role

Aramark Healthcare+ is seeking an experienced Retail Manager to oversee cafeteria operations at Methodist Richardson Bush Renner Medical Center in Richardson, Texas. This position is responsible for leading daily retail food service operations, driving sales growth, ensuring food safety and sanitation compliance, managing financial performance, and developing a high-performing team. The Retail Manager will oversee a busy hospital cafeteria serving patients' families, visitors, and hospital staff. This leader will partner closely with the Executive Chef and Patient Services Manager to deliver an exceptional customer experience while achieving financial and operational goals.

Responsibilities

• Manages daily operations for the hospital cafeteria, ensuring customer service and operational excellence
• Supervise, coach, and develop a team of approximately 10-12 associates, including a Retail Supervisor and Lead Associate
• Recruit, train, and hold team members accountable for performance, food safety, and service standards
• Partner with the Executive Chef and Patient Services Manager to execute menus, promotions, themed events, and retail initiatives
• Drive sales growth through merchandising, marketing, promotions, and customer engagement strategies
• Manage labor, food costs, purchasing, inventory, cash handling, and overall budget performance
• Oversee daily sales reporting, cash reconciliation, and compliance with cash control procedures
• Utilize operational data and Aramark systems to monitor performance and identify opportunities to improve sales, margins, and customer satisfaction
• Ensure compliance with all Aramark, food safety, sanitation, regulatory, and Operational Excellence standards
• Maintain strong client relationships and communicate operational performance and business results
• Coordinate with internal departments, vendors, and hospital leadership to support efficient operations and a seamless dining experience
• Conduct inventories, maintain required records, and support profit and loss accountability
• Foster a safe, inclusive, and team-oriented environment for employees, customers, and clients
• Job duties may change or new ones may be assigned without formal notice to meet operational commitments

Qualifications

• Minimum 2 years of experience in food service, hospitality, healthcare dining, restaurant, hotel, grocery, retail operations, or a similar customer-focused hospitality position
• 1-3 years of leadership experience in a management or supervisory role
• Previous food service retail experience preferred
• Strong customer service, communication, and relationship-building skills
• Proficiency with Microsoft Office applications, including Excel and PowerPoint, and the ability to learn and utilize Aramark systems such as Prima, Kronos, Enable, and GFF
• Must be able to stand for extended periods of time and occasionally lift, carry, push, or pull up to 50 pounds
• Ability to deliver exceptional customer service utilizing Aramark's standard service model