Retail Manager

New York, New York

About the role

As the Retail Experience Manager (RXM) at Fleet Feet, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You’ll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high-energy team culture, and contribute directly to the store’s overall success.

Responsibilities

• Lead the Team: Recruit, onboard, train, and develop Outfitters (Retail Sales Associates) to be customer-first and goal-oriented.
• Coach and Inspire: Set expectations, provide real-time feedback, recognize achievements, and support individual growth.
• Own the Floor: Manage sales floor operations, deliver exceptional customer service, and oversee the Fleet Feet Outfitting Experience.
• Solve and Support: Address customer concerns with care and resolve challenges promptly and professionally.
• Foster Culture: Cultivate a collaborative and high-performance store environment through daily leadership and team engagement.
• Communicate Clearly: Maintain consistent communication across team members to ensure alignment, clarity, and enthusiasm.
• Champion Initiatives: Support and promote Fleet Feet’s events, programs, and community outreach efforts.

Requirements

• Proven retail management experience, with a strong background in customer-facing sales environments.
• A role model in delivering exceptional service with energy and empathy.
• Strong coaching, communication, and delegation skills.
• Comfortable managing inventory, schedules, and retail operations.
• Eager to develop yourself and others in a fast-paced, people-centered environment.
• Takes ownership of the team’s performance and the store’s results.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Capable of lifting and carrying 25–50 lbs and working on your feet in a retail setting.

Benefits

• 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.
• Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
• Healthcare and Wellness: Full-time employees (30+ hours/week) receive healthcare, wellness, and additional benefits.

Pay

$80,000.00 – $90,000.00 per year

Why you'll love it here

• Meaningful Work: Help people move with purpose and make a positive impact on your community.
• Growth Opportunities: We’re committed to your personal and professional development with robust training, career paths, and advancement opportunities.
• Team-Centric Culture: Join a passionate, supportive group that thrives on collaboration, celebrates wins together, and lives our values in every stride.
• Authenticity: Be yourself. We value varied perspectives, experiences, and the unique strengths each team member brings.