Retail Manager

We need to output HTML fragment with sections: About the role? The posting includes a Summary Position Summary. That could be "About the role". Use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Also remove application instructions (none). Keep all substantive info. We need sections: About the role (summary), Responsibilities, Qualifications (maybe includes Requirements, Skills, etc). Benefits, Pay, Schedule if present. The posting includes Work Schedule and Wage Range and Benefits. So we need sections: Pay (Wage Range), Schedule (Work Schedule), Benefits. We need to ensure we only include sections when there is real specific content. All have content. We need to preserve all substantive info, not invent or summarize away detail. So we need to list responsibilities as bullet points under Responsibilities. The responsibilities are broken into subheadings: Staff Supervision & Support, Retail Operations & Merchandising, Community Engagement & Program Support, Cash Handling & Financial Reporting, Volunteer Coordination, Collaboration & Communication. We can either keep those as subheadings? The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid using other headings? It says use

  for section headings (list). Likely they want only those specific headings. So we should not create additional headings like Staff Supervision & Support. Instead we should incorporate those duties under Responsibilities as bullet points, preserving the content. So we need to extract each duty bullet. Similarly Qualifications: we have Job Requirements (including Physical Requirements & Working Conditions, Non-Physical Requirements: Education, Experience, Special Skills, Licensure, Registration, Certification, Employment Is Conditional Upon...). Also there is a line "Perform other duties as assigned" under Qualifications? Actually there is a "Qualifications Perform other duties as assigned Job Requirements". That seems weird. We'll treat "Perform other duties as assigned" as part of Qualifications? Probably it's a responsibility. But we can include it under Qualifications as a bullet? However it's generic; but it's present. We'll keep it. We need to avoid filler like "commensurate with experience". Not present. We need to output only HTML fragment. Let's structure:

  About the role

  ... summary text ...

  Responsibilities

  • Conduct hiring activities in accordance with agency policy
  • Provide regular supervision, coaching, guidance and annual evaluations to assigned staff
  • Develop staff schedules to ensure adequate daily coverage and operational efficiency
  • Foster a positive, team-oriented culture that reflects Catholic Charities’ mission and values
  • Lead regular retail team meetings and communicate goals, expectations and updates
  • Oversee daily retail operations, merchandising, customer service, cashier functions, and overall store presentation
  • Maintain clean, organized, safe, and visually appealing retail areas, fixtures, displays, storage spaces, and workstations
  • Lead the retail team in achieving daily stocking, sales, customer service, and operational goals
  • Monitor sales floor productivity, stocking levels, product flow, customer trends, and workflow efficiency to support department performance and customer experience
  • Ensure merchandise is displayed, replenished, priced, and signed in an organized and accessible manner consistent with store standards
  • Oversee register procedures, customer transactions, and front-end accountability
  • Identify opportunities to improve merchandising, operational efficiency, customer experience, and overall store performance
  • Serve as welcoming, community facing representative of Catholic Charities and St Vincent Center through daily customer interaction and retail leadership
  • Support awareness of Catholic Charities programs, outreach efforts, voucher and Light of Hope programs, community partnerships, and available resources for individuals and families in need
  • Assist with retail related programs, community partnerships, classes, job training opportunities, and service referrals connected to St Vincent Center operations
  • Help foster a welcoming, mission-centered environment and positive relationships with customers, donors, volunteers, and community partners
  • Oversee retail sales reporting, cash handling procedures, and financial processes for both cash and non-cash transactions
  • Ensure register accuracy, daily reconciliations, deposits, and financial reporting are completed in accordance with agency procedures and financial controls
  • Monitor sales trends, department performance, and operational metrics to support accountability, revenue goals, and operational planning
  • Partner with Catholic Charities Volunteer Programs and community agencies to recruit, support, train, and provide daily supervision for volunteers at St. Vincent Center
  • Oversee SVC volunteers, ensuring they engage in meaningful, productive roles that support customer experience, store operations, and the mission of Catholic Charities
  • Work closely with St. Vincent Center leadership to support strong communication, teamwork, product flow, inventory movement, processing priorities, sales floor needs, stocking goals, and overall store operations
  • Promote a positive, solutions-focused team environment built on communication, accountability, collaboration, and mutual support
  • Support cross-training and teamwork between departments to maintain operational flexibility
  • Represent Catholic Charities in a professional and mission-centered manner
  • Participate in annual performance evaluations and perform other duties as assigned to support the success of St. Vincent Center

  Qualifications

  We need to include Education, Experience, Special Skills, Licensure, Registration, Certification, Employment Is Conditional Upon..., Physical Requirements & Working Conditions maybe as part of Qualifications? The instruction includes Requirements, Qualifications, Skills as possible headings. We could split into Requirements (Physical Requirements & Working Conditions, Education, Experience) and Skills (Special Skills). But we have limited headings; we can use Qualifications to encompass all. However we might also include a Skills section. But we need to avoid thin sections. Better to have Qualifications covering education, experience, skills, licensure, etc. And maybe a separate Requirements for physical requirements? But we have headings: Requirements, Qualifications, Skills. We could use Requirements for physical requirements and working conditions, Qualifications for education/experience, Skills for special skills, Licensure etc. But we need to ensure we don't create empty sections. Let's decide: - Requirements: Physical Requirements & Working Conditions (maybe also Employment Is Conditional Upon...). That's substantive. - Qualifications: Education, Experience. - Skills: Special Skills, Licensure, Registration, Certification. But we also have "Perform other duties as assigned" maybe under Qualifications? Could be under Responsibilities already included. We'll follow that. Thus:

  Requirements

  • Physical Requirements & Working Conditions: This position requires standing, walking, bending, lifting, and other physical activity throughout the workday, including regularly lifting or assisting with lifting up to 50 pounds and occasionally up to 100 pounds. This role requires talking, hearing, and the ability to drive with adequate vision. These physical demands are required up to 90% of the time. Work is performed in a fast-paced retail environment with moderate noise levels and may include evening, weekend, and occasional outdoor work.
  • Employment is conditional upon being cleared by criminal background check and fingerprinting when required.

  Qualifications

  • Education: High school diploma or equivalent preferred
  • Experience: 2 years of retail, merchandising, customer service, or supervisory experience preferred; Experience in nonprofit or mission-driven environment preferred; Experience in a thrift store environment preferred

  Skills

  • Strong leadership, communication, organizational, and team-building skills
  • Ability to oversee and improve retail workflows, merchandising, customer service, and operational efficiency in a fast-paced environment
  • Ability to accurately maintain sales data, operational metrics, inventory records, and utilize programs such as Microsoft Office, Excel, POS systems, email platforms, and operational tracking software
  • Ability to lead teams in achieving daily stocking, merchandising, customer service, and operational goals
  • Licensure, Registration, Certification: Valid driver’s license and required minimum liability insurance for WA State; Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

  Benefits

  • 7 paid holidays, 1 paid Personal Day, 15 days of Paid Time Off (PTO) per year
  • Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
  • Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
  • Basic Life Insurance paid 100% by Catholic Charities
  • Flexible Spending Account eligibility following 6 months of employment
  • Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
  • Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
  • Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
  • Annual longevity awards begin at 5 years of employment

  Pay

  Wage Range: $21.25-$26.50 per hour, depending on education & experience

  Schedule

  Work Schedule: Monday-Friday, 9:00am - 6:00pm and occasional Saturdays as needed

  We must ensure no duplicate lines. Also we removed boilerplate like EEO etc. Check that we preserved all substantive info: The summary, responsibilities (all bullet points), qualifications (education, experience), skills (leadership etc), licensure, benefits, pay, schedule. Also we included physical requirements and employment conditional. Did we miss any? Let's scan original: Summary Position Summary: ... (we captured). Responsibilities sections: Staff Supervision & Support (we captured bullets), Retail Operations & Merchandising (captured), Community Engagement & Program Support (captured), Cash Handling & Financial Reporting (captured), Volunteer Coordination (captured), Collaboration & Communication (captured). Also there is "Perform other duties as assigned" under Qualifications? Actually after "Qualifications Perform other duties as assigned Job Requirements". That line seems misplaced. We included "perform other duties as assigned" in Responsibilities bullet (last). Good. Qualifications: The section "Job Requirements The following requirements are those that are normally required for the performance for this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job with or without reasonable accommodations, shall be deemed to meet these requirements." That's a preamble; we didn't include that preamble but it's not substantive detail; it's boilerplate. We can drop it. Then "Physical Requirements & Working Conditions" we captured. "Non-Physical Requirements Education High school diploma or equivalent preferred Experience 2 years of retail, merchandising, customer service, or supervisory experience preferredExperience in nonprofit or mission-driven environment preferredExperience in a thrift store environment preferred" we captured education and experience. "Special Skills Strong leadership, communication, organizational, and team-building skillsAbility to oversee and improve retail workflows, merchandising, customer service, and operational efficiency in a fast-paced environmentAbility