Retail Maintenance Technician

About the role

Island Energy Services (IES) is a locally managed and headquartered company offering career opportunities in Hawai'i's energy sector. We are committed to our four core values: Kīnāʻole (doing the right thing), Aloha (respect for people), Lōkahi (teamwork), and Hoʻohana (working purposefully). Our success is driven by a management team that understands innovation and places significant emphasis on these values.

Responsibilities

• Safety Compliance & Culture – Perform all maintenance tasks in compliance with OSHA, HIOSH, EPA, and IES safety standards, policies, and procedures. Engage in safety protocols, use proper PPE, and report hazards.
• Station Staff Collaboration – Provide basic troubleshooting guidance while emphasizing that repairs are your responsibility. Communicate regularly to understand station conditions and safety concerns.
• Emergency Response – Respond promptly to urgent maintenance requests and emergencies, prioritizing issues that affect station operations or safety.
• Teamwork – Work collaboratively with coworkers and others, share ideas, listen to suggestions, and address problems constructively.
• Maintenance, Preventative Care & Troubleshooting – Execute general maintenance, conduct inspections, diagnose and repair issues, and manage preventive maintenance.
• Inventory, Systems & Asset Management – Manage tools and inventory, support warehouse operations, and leverage Service Channel for work order documentation.
• Process Improvement – Provide feedback on system usability, efficiency, and effectiveness, and share insights on asset reliability and operational trends.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of experience in general maintenance, handyman services, or facilities management.
• Knowledge of basic plumbing, electrical, carpentry, HVAC, and other maintenance skills.
• Ability to diagnose and troubleshoot maintenance-related problems efficiently.
• Strong attention to detail and commitment to quality workmanship.
• Basic understanding of OSHA and HIOSH safety regulations and practices.
• Ability to work independently and manage time effectively.
• Valid driver’s license with a clean record.

Skills

• Ability to uphold ethical standards: integrity, objectivity, and confidentiality.
• Sound knowledge of OSHA, HIOSH, and compliance-related standards for maintenance and retail fueling environments.
• Proficient knowledge of hazard identification and safe work practices.
• Ability to learn and navigate cloud-based ticketing systems (Service Channel, Owl Services).
• Excellent customer service orientation, maintain professional demeanor, and provide excellent customer service.
• Proficient Microsoft Office Suite skills, including editing and proofreading.
• Strong sense of team spirit and ability to transfer it to others.
• Ability to work independently.
• Ability to evaluate information and exercise good judgment.
• Ability to maintain high level of confidentiality.
• Problem-solving—identify and resolve problems in a timely manner.
• Oral and written communication skills.
• Planning/organizing—prioritize and plan work activities, use time efficiently, and develop realistic action plans.
• Quality control—demonstrate accuracy and thoroughness, monitor own work to ensure quality.
• Adaptability—adapt to changes, manage competing demands, and deal with frequent change, delays, or unexpected events.
• Dependability—be consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Safety and Security—promote and observe safety and security procedures, use equipment and materials properly.

Desirable Skills

• Prior relevant experience in retail fueling, oil & gas, or related energy industries.
• Prior OHSA/HIOSH training, fueling industry experience, HVAC/plumbing experience.

Other Requirements

• Willingness to commit to The Island Way (IES core values of: Kīnāʻole, Aloha, Lōkahi, and Hoʻohana).
• Pass background check including periodic job-related physical abilities testing as required.
• This is a safety-sensitive position and requires random drug testing.
• Must be able to obtain a Transportation Worker Identification Card (TWIC) within sixty days of hire.
• Previous forklift operation experience preferred, certification is a plus.