Retail Loan Operations Specialist I

About the role

Reliance Bank is seeking a detail-oriented and customer-focused Retail Loan Operations Specialist I to join our Retail Loan Operations team. This is a full-time, on-site position based at our Corporate Office in Altoona, PA. You'll help ensure retail loans are accurately processed, maintained, and serviced while supporting customers and internal teams throughout the loan lifecycle.

Responsibilities

• Review loan documents for accuracy, completeness, and compliance.
• Book and maintain loans within the Bank's systems.
• Process account maintenance requests, including payment reversals, modifications, escrow transactions, and account updates.
• Support loan servicing functions such as payoffs, collateral releases, and automatic payment maintenance.
• Maintain loan files and documentation in accordance with Bank policies.
• Research and resolve loan servicing issues, discrepancies, and account exceptions.
• Perform balancing, reconciliation, and quality control activities.
• Assist customers and internal business partners with loan servicing inquiries.
• Support escrow administration, audits, and compliance-related activities.
• Identify opportunities to improve processes and operational efficiency.

Requirements

• High school diploma or equivalent
• Two or more years of experience in banking, loan servicing, lending operations, loan processing, or financial services
• Strong attention to detail and organizational skills
• Exceptional customer service skills and ability to work collaboratively as part of a team
• Ability to learn and work within multiple banking systems and software platforms

Preferred Qualifications

• Knowledge of consumer loan products and loan documentation
• Experience with loan servicing, post-closing activities, or account maintenance

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with employer match
• Annual Paid Time Off (PTO) allotment
• 11 paid holidays annually
• Life and disability insurance
• Employee Assistance Program (EAP)
• Wellness program and gym reimbursement
• Professional development and training opportunities
• Career growth and advancement opportunities

Working Conditions and Physical Demands

• Primarily interior office-based work environment with extensive computer use and detailed document review
• Frequent need to observe details at close range
• Frequent interaction with customers and internal business partners
• Frequent use of hands, wrists, and fingers
• Extensive sedentary work; occasional movement throughout the workplace and handling of loan files or materials weighing up to 20 lbs