Retail Loan Coordinator - Cornerstone/Glendale (AZ)

About the role

National Bank of Arizona is looking for an experienced Retail Loan Coordinator to join Arizona’s #1 Community Bank in our Glendale location. We foster an engaging environment with accessible leadership, ongoing employee development, and a workplace culture based on inclusivity and collaboration.

Responsibilities

• Deliver professional, timely communication to both internal and external customers via phone and email to ensure needs are met.
• Thrive in a fast-paced environment while staying organized and effectively prioritizing tasks.
• Adapt to change and meet tight deadlines without compromising accuracy or quality.
• Proactively manage a high-volume queue of loan applications, serving as the primary point of contact for all involved parties, providing regular status updates, and escalating issues to the appropriate department supervisors when necessary.
• Assist in gathering all required documentation to support complete and timely processing of loan applications from start to finish.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; experience in consumer loan originations—especially in roles involving regular client interaction—or other directly related experience preferred.
• Basic knowledge of consumer lending, bank products, regulatory requirements, and standard loan procedures.
• Ability to assist with managing loan files and supporting new customer relationships.
• Knowledge of lending regulations and compliance requirements.
• Proficiency with common office software and applications.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently, manage multiple priorities, and meet established deadlines.

Schedule

Monday–Friday: 8:00 A.M.–5:00 P.M. (In Office)

Benefits

• Medical, Dental, and Vision Insurance – start day one.
• Life and Disability Insurance.
• Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
• 401(k) plan with company match and Profit Sharing.
• Competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.