Retail Banking Coordinator

About the Role

Provides leadership and management for a team in an assigned region that consistently delivers the Landmark National Bank commitment to be champions and catalysts for our communities. You will model exceptional customer service, demonstrate a high level of knowledge of all bank products and services, and represent a positive bank image through community engagement. You will be accountable for efficient, compliant, and profitable operations at all regional locations, holding your team accountable for service and sales performance standards while providing supervision, training, coaching, and development to support team success.

Responsibilities

• Provide excellent customer service by modeling the Landmark National Bank commitment to be champions and catalysts for our communities, including training, coaching, and developing your team in assessing and addressing customer needs.
• Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
• Build and maintain relationships with all customers, your team, and community partners.
• Serve customers with consumer loan needs by accepting, inputting, closing, and approving consumer loan requests, and train and mentor your team in the delivery of consumer loan services.
• Represent Landmark National Bank through community engagement to advance the bank’s reputation both during and after business hours.
• Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
• Collaborate with team, other bank divisions, and bank leadership to develop, monitor, and achieve branch and regional goals.
• Supervise, train, coach, and develop your team of associates and managers, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
• Manage your professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target, and Optimum levels of performance.
• Responsible for performance counseling, including making and recommending disciplinary action decisions.
• Utilize the prescribed hiring process to select team members.
• Engage in and initiate Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events.
• Demonstrate ability to exercise sound business judgement, including collecting and analyzing data to inform decisions.
• Represent the bank well in the community.
• Perform other duties and projects as assigned.
• Adhere to bank policies and procedures.

Requirements

• Bachelor’s Degree in Business or related field, or equivalent work experience.
• Supervisory and management experience.
• Maintain a high degree of discretion and confidentiality.
• Demonstrated leadership skills.
• Able to exercise sound business judgement.
• Strong planning and organizational skills.
• Advanced communication and customer service skills, including experience with presentations.
• Consumer lending experience (preferred).
• Advanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook).