Retail Lead - Washington Commanders Team Store
Role Overview
The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.
How Will You Drive Impact?
Drive sales results by consistent execution of daily operations
Support back of house operations; maintain stockroom organization
Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
Work with Retail Associates to ensure an exemplary fan experience
Required Qualifications
Must be at least 18 years of age
Previous retail, customer service, or hospitality experience preferred
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
Reliable attendance and punctuality
Strong communication, interpersonal, and teamwork skills
Ability to work effectively in a fast-paced, team-oriented environment
Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds
Maintain a professional appearance and represent the Fanatics brand positively
Capabilities & Experience You Bring
Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement
Salary
The salary for this position is between $17.98 and $24.86 per hour, in compliance with Maryland salary transparency requirements.