Retail Lead - Utah Jazz Team Store

About Us

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

Fanatics is building a leading global digital sports platform, offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. Sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards and memorabilia; and engage with our Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans and partnerships with approximately 900 sports properties.

About The Team

Fanatics Commerce designs, manufactures, and sells licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform for leading sports leagues, teams, colleges, and associations globally, including partnerships with the NFL, NBA, MLB, NHL, MLS, Formula 1, and more. The team infuses BOLD Leadership Principles in everything they do: Build Championship Teams, Obsessed with Fans, Limitless Entrepreneurial Spirit, and Determined and Relentless Mindset.

Role Overview

The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are a core responsibility and may include pre-game, in-game, and post-game operational support.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations and maintain stockroom organization.
• Utilize retail operation systems including OpSuite5.0 (online inventory manager), POS (point of sales), and CAYAN (credit card machines).
• Partner with the Leadership team on decisions related to revenue targets, per cap, and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence.
• Understand Fanatics Values and how they relate to the role.
• Perform ‘Manager on Duty’ responsibilities as needed.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve complex challenges.
• Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Collaborate cross-functionally to drive shared goals and team outcomes.
• Build strong partnerships across the organization to deliver results.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Education

High school diploma or equivalent experience preferred.