Retail Lead - Memphis Grizzlies
About the Role
The Retail Lead delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-venue, and post-game operational support.
Responsibilities
- Drive sales results by consistent execution of daily operations.
- Support back of house operations; maintain stockroom organization.
- Knowledge of retail operation systems including OpSuite5.0 (online inventory manager), POS (point of sales), and CAYAN (credit card machines).
- Partner with Leadership team on decisions including revenue targets, per cap, and UPT (unit per time).
- Work with Retail Associates to ensure an exemplary fan experience.
- Communicate expectations for assignments and projects to Retail Associates.
- Provide training and assistance to Retail Associates as required.
- Coach Retail Associates based on observed job performance and knowledge of operational excellence.
- Understand Fanatics Values and how they relate to the role.
- Perform ‘Manager on Duty’ responsibilities as needed.
- Identify opportunities to improve processes, products, or fan experiences.
- Apply creative thinking and new approaches to solve complex challenges.
- Act with urgency and adapt quickly in a fast-paced, high-growth environment.
- Collaborate cross-functionally to drive shared goals and team outcomes.
- Build strong partnerships across the organization to deliver results.
Requirements
- Must be at least 18 years of age.
- Previous retail, customer service, or hospitality experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
- Reliable attendance and punctuality.
- Strong communication, interpersonal, and teamwork skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
- Maintain a professional appearance and represent the Fanatics brand positively.
Qualifications
High school diploma or equivalent experience preferred.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.
Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally—as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world.