Retail General Manager

About the role

The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships. They drive the overall customer experience and sales service culture within the location, manage sales performance, and identify sales opportunities. The role involves developing store strategies and tactics to achieve sales results, operational goals, increase conversion rates, and drive customer traffic. The General Manager ensures maximum sales and profitability by focusing on key business initiatives, owns associate training and development, talent assessment, and succession planning. They provide feedback, coaching, and counseling to associates, lead and motivate teams to create a customer-first environment, and engage with the local community through in-store events to build client relationships and improve retention. Responsibilities also include hiring, merchandising, operations, execution of store and company standards, resolving associate and customer concerns, and performance management. The General Manager fosters a positive and inclusive workplace and acts as a Change Champion for company initiatives.

Responsibilities

• Achieve sales, services, operations profit, and customer/community relationship goals.
• Drive customer experience and sales service culture within the store.
• Manage sales performance and identify sales opportunities.
• Develop store strategies and tactics to meet sales and operational goals, increase conversion rates, and drive customer traffic.
• Focus on key business initiatives to maximize sales and profitability.
• Oversee associate training, development, talent assessment, and succession planning.
• Provide constructive feedback, coaching, and counseling to associates.
• Lead and motivate associates to create a customer-first environment.
• Engage with the local community and host in-store events to build client relationships and improve retention.
• Manage hiring, merchandising, operations, and execution of store/company standards.
• Resolve associate and customer relations concerns in a timely manner.
• Conduct performance management for all associates and foster a positive, inclusive workplace.
• Act as a Change Champion, initiating and supporting company changes.

Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment with proven people-management abilities.
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficient with computers, job-related technology, and POS systems.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions. It operates through an integrated business-to-business (B2B) distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $50,500/year to $71,800/year. All state and local minimum wages will be complied with, which may result in an adjustment to the salary range. You may also be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Benefits

The company offers competitive salaries, a benefits package including a 401(k), and opportunities for growth and advancement within the organization.