Retail Full Time Store Supervisor

About the role

The Retail Store Supervisor role at Office Depot is a full-time position focusing on providing comprehensive solutions across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, becoming a trusted advisor on Technology products/services and print offerings, and driving sales through effective communication and training.

Responsibilities

• Foster a culture of trust, brand loyalty, and exceptional customer service.
• Utilize and understand the selling program to promote the sale of the best solution and additional product/service solutions.
• Educate customers about Office Depot products and services.
• Request assistance and coordinate service and customer engagement throughout the store.
• Evaluate customer needs to determine the total solution.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Support operational efficiency by processing merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 1-3 years of experience in related fields such as Retail, sales, customer facing, and/or supervisory experience preferred.
• Knowledgeable in the Technology and Print area.
• Strong selling skills.
• Strong interpersonal and communication skills.
• Able to adapt to a changing environment.
• Ability to coach and train others in a professional environment.
• Excellent verbal and written communication skills.
• Ability to process information/merchandise through POS register system.
• Open availability.

Qualifications

• Leadership capabilities, with the ability to work independently, as well as with others.
• Demonstrated leadership capabilities.
• Passionate about sales and delivering exceptional service.
• Adaptable to a changing environment.
• Strong problem-solving and decision-making skills.
• Collaboration/team spirit.
• Accountability.
• Time management.

Skills

• Sales and customer service skills.
• Training and coaching abilities.
• Operational efficiency and process improvement skills.
• Conflict resolution and problem-solving skills.
• Leadership and team management skills.
• Adaptability and flexibility.
• Effective communication and interpersonal skills.
• Technology and print equipment knowledge.

Benefits

The company offers a competitive salary range, a benefits package including a 401(k) plan, and ample opportunity for growth within the organization. The position also includes an incentive program and paid time off.

Pay, Benefits & Work Schedule

The salary range for this role is $17.86 / hr to $20.48 / hr, with compliance with state and local minimum wages. The benefits package includes a 401(k) plan, and the company offers a variety of opportunities for advancement within the organization. For immediate consideration, please click the Apply Now button.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all aspects of the hiring process and does not discriminate based on race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.