Retail Full Time Store Supervisor

About the role

The Retail Store Supervisor role at Office Depot is a full-time position focusing on providing comprehensive solutions across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, becoming a trusted advisor, and driving sales of Office Depot's complete range of products and services.

Primary Responsibilities

• Foster a culture of trust, brand loyalty, and exceptional customer service.
• Utilize and understand the selling program to promote the sale of the best solution and additional product and/or service solutions.
• Educate customers about Office Depot products and services.
• Request assistance and coordinate service and customer engagement throughout the store.
• Evaluate customer needs to determine the total solution.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Support operational efficiency by processing merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Maintain the safety and security of the building and associates during the absence of other managers.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.

Education & Experience

• A high school diploma or equivalent preferred.
• Coursework in Business, Retail Management, or related field a plus.
• 1-3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.

Skills & Competencies

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others.
• Works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, including world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties, and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The salary range for this role is $17.17/hr to $22.04/hr, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization!

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

How to Apply

To apply, click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.