Retail Fulfillment Associate, St Charles Town Center - Part Time

About the role

As a Fulfillment Colleague, you will drive a great shopping experience for our omni‑channel customer by supporting the operational activities that drive sales, profit, and excellent customer service. You will collaborate with the store team to deliver results in a friction‑free shopping environment.

Responsibilities

• Customer Service Assistance: Greet customers, answer questions, and provide assistance in a friendly and professional manner; ensure a positive shopping experience by addressing concerns and resolving issues promptly.
• Customer Support: Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In‑Store (BOPS) orders; during peak times, conduct customer pick‑up including retrieving orders from back‑of‑house storage and delivering them curbside.
• Picking and Packing: Select merchandise from the selling floor and apply packing policies & techniques to ensure every customer receives his/her package in good condition; process shippable returns and abandoned in‑store pickup orders.
• Support Other Teams: Assist other teams as needed in areas such as unloading and processing new merchandise based on its type, size, or category.
• Team Collaboration: Work with other team members to achieve department goals and maintain a positive work environment; communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns; foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and eager to start a new venture; can adapt to changing priorities; able to work independently and as part of a team.
• Comfortable using electronic devices.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• No formal education or experience required.
• Essential physical requirements: talking, lifting, constant moving, standing, and reaching with arms and hands; involves standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders; reaching, including above eye level; requires close vision, color vision, depth perception, and focus adjustment; frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Benefits

• Dynamic, inclusive work environment where work is rewarding and fun.
• Competitive pay.
• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups to build community.
• Volunteer opportunities to make a difference.
• Merchandise discounts.