Retail Sales Associate, St Charles Town Center - Full Time

About the Role

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments. You stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty—making each visit both meaningful and successful.

You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

Responsibilities

• Greet and connect with customers in a friendly and genuine way, showing appreciation and care for their experience.
• Recommend products by asking questions to identify customer needs and inspire purchases with newness and relevant items.
• Offer options and solutions to customers to complete the sale.
• Wrap up the customer’s shopping journey by celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy’s sales systems to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Daily Activities

• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions.
• Engage with customers on the sales floor, offering a warm welcome, making eye contact, and creating friendly, personal conversations to build relationships.
• Finish strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank-you.
• Support colleagues with honesty, care, and collaboration to better serve customers and communities.
• Strive to improve daily, take pride in work, achieve sales goals, and learn from each other to deliver individual and store results.

Requirements

• No prior education or experience required.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful, adaptable to changing priorities, and able to work independently or as part of a team.
• Comfortable using electronic devices.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

• Prolonged periods of standing/walking around the store or department for at least two consecutive hours.
• Frequent use of computers and handheld electronic equipment.
• Lifting and moving items weighing up to 30 lbs.
• Reaching (including above eye level), crouching, kneeling, stooping, and climbing ladders.
• Color vision required.

Skills

• Product Knowledge: Good understanding of the products you are selling and the ability to provide expert guidance based on customer needs.
• Communication: Comfortable communicating with customers virtually, via phone, and in person.
• Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Technology: Utilize point-of-sale technology and applications to assist in selling and fulfilling customer orders.
• Continuous Learning: Self-driven to keep up with product knowledge, trends, and training through Macy’s educational resources.
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Collaboration: Partner with the team to drive sales and deliver the customer experience.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Career growth through continuous learning and leadership development.
• Colleague Resource Groups for community building and volunteer opportunities.