Retail FT Store Supervisor - Meal Break KC
About the role
The FT Store Supervisor - Meal Break KC at Office Depot is responsible for providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, promoting sales, and supporting a customer-centric environment.
Responsibilities
- Foster a culture that builds trust, brand loyalty, and exceptional client service delivery.
- Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
- Maintain awareness of planned advertisements and promotions.
- Provide exceptional customer service by educating customers about Office Depot products and services.
- Educate customers about Office Depot products and services.
- Request assistance anywhere on the sales floor and coordinate the appropriate service and customer engagement throughout the store.
- Evaluate the customer’s needs to determine the total solution.
- Guide, direct, and train store associates, including Print Services associates.
- Facilitate training sessions on the business model and the holistic service offering for clients/customers.
- Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
- Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
- Perform External Key Carrier responsibilities, including opening and closing responsibilities, activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
Requirements
- High school diploma or equivalent education.
- Minimum 1-3 years of experience in related field.
- Business, Retail Management, or another related field preferred.
- Knowledgeable in the Technology and Print area.
- Ability to lead, coach, and manage others in a professional environment.
- Strong selling skills.
- Strong interpersonal and communication skills.
- Able to adapt to a changing environment.
- Ability to process information/merchandise through POS register system.
- Open availability.
Qualifications
- Passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.
Skills
- Excellent verbal and written communication skills.
- Knowledge of technology and print equipment applicable to role.
- Ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities.
Benefits
The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
Pay
The salary range for this role is $11.81 per hour to $18.75 per hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.
Schedule
The company offers a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays.
Benefits
The company offers a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!