RETAIL SUPERVISOR - DINING SERVICES

Job Responsibilities

• Lead operations and student staff in day-to-day operations.
• Provide outstanding customer service to students, staff, faculty, and guests.
• Greet guests with a warm, friendly demeanor.
• Fulfill customer orders via Grubhub: receive orders; complete orders accurately to customer specification and with high service rate; package orders; identify ready orders for customers and ensure their receipt of order.
• Prepare food and beverage orders with swiftness and accuracy.
• Model accurate, safe, efficient, and pleasant performance expectations for student and temporary staff.
• Maintain knowledge of all menu offerings, including ingredients, preparations, and allergens.
• Comply with HACCP regulations and procedures.
• Set up serving stations with all required menu items, service utensils, food and beverage containers, utensils, condiments, and items for cleaning and sanitizing.
• Maintain clean and sanitized workstations, cleaning as necessary and when required by standard operating procedures.
• Aid guests with special requests.
• Communicate often, clearly, and professionally with co-workers and management.
• Perform inventory, stocking, and requisitions as needed.
• Learn and adhere to all food preparation guidelines established by the culinary leadership team for Ithaca College Dining Services.
• Develop and demonstrate a multicultural awareness and cultivate an inclusive, diverse, and respectful Ithaca College community.
• Demonstrate civil and inclusive behavior when interacting with staff, faculty, students, and visitors to the College.
• Promote a flexible, collaborative, and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

Required Qualifications

• A high school diploma or equivalent and six months previous experience working in a food service operation or other relevant setting.
• An excellent customer service aptitude.
• Strong interpersonal and communication skills and the ability to provide excellent customer service while working effectively and respectfully within a diverse and inclusive environment.
• The ability to work a flexible schedule, including nights, weekends, overtime, and some holidays.

Preferred Qualifications

• Additional education and barista/cashier experience preferred.
• ServSafe Certification.
• A working knowledge of food preparation procedures and equipment, proper sanitation, and HACCP procedures.