Retail FT Store Supervisor - Meal Break KC

About the role

The FT Store Supervisor - Meal Break KC at Office Depot is responsible for providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role requires building and maintaining strong customer relationships, utilizing sales principles, and supporting a customer-centric environment.

Responsibilities

• Foster a culture that builds trust, brand loyalty, and exceptional client service delivery.
• Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
• Maintain awareness of planned advertisements and promotions.
• Provide exceptional customer service by educating customers about Office Depot products and services.
• Educate customers about Office Depot products and services.
• Request assistance anywhere on the sales floor and coordinate the appropriate service and customer engagement throughout the store.
• Evaluate the customer’s needs to determine the total solution.
• Guide, direct, and train store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Support operational efficiency by processing merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Perform external key carrier responsibilities, including opening and closing responsibilities, ensuring regular loss prevention compliance, and assisting the General Manager in providing guidance and effective coaching to associates for improved performance.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 1-3 years of experience in related field, such as Retail, sales, customer facing, and/or supervisory experience.
• Knowledgeable in the Technology and Print area.
• Knowledgeable in the Technology and Print area.
• Strong selling skills.
• Strong interpersonal and communication skills.
• Adaptable to a changing environment.
• Ability to coach and train others in a professional environment.
• Excellent verbal and written communication skills.
• Able to process information/merchandise through POS register system.
• Ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities.

Qualifications

• Leadership capabilities, with the ability to work independently, as well as with others.
• Passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

Skills

• Strong selling skills.
• Strong interpersonal and communication skills.
• Adaptable to a changing environment.
• Ability to coach and train others in a professional environment.
• Excellent verbal and written communication skills.
• Ability to use technology and print equipment applicable to role.

Benefits

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Pay, Benefits & Work Schedule

The salary range for this role is $11.81 per hour to $18.75 per hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

About ODP Corporation

The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records.