Retail Freight Flow Lead - Hiring Event

About the Role

The Freight Flow Lead plays a critical role in executing brand standards and enhancing the teammate experience. Under the guidance of the Assistant Store Manager and Store Manager, this position serves as the in-store expert for their business or department, delivering exceptional customer service and providing direction and coaching to teammates.

Responsibilities

• Support building and hiring a strong team by observing in-store interviews and department tours.
• Foster a people-first culture by connecting with every teammate to build mutual trust, respect, and contribute to the store’s recognition culture.
• Plan, organize, and control operations 30 days in advance with guidance from the Assistant Store Manager, including workforce alignment for daily assignments, game plans, projects, or store events.
• Strategically leverage teammates to ensure brand standards, programs, and processes are executed daily, delegating tasks based on priority.
• Assist store leadership with general supervision, including opening and closing the store, Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal ATF regulations, where applicable.
• Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Assist with training teammates on company procedures and programs, including onboarding new teammates and cross-training current teammates.
• Prioritize coaching and development for oneself and others, providing hands-on coaching and explaining the "why" behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP).
• Lead by example to support the organization’s vision and help teammates understand how their responsibilities align with organizational goals and a hassle-free shopping experience.
• Create an inclusive store environment where teammates and customers feel welcome, safe, and treated with respect.
• Adhere to safety, loss prevention, and standard operating procedures while maintaining confidentiality of Company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Leadership Traits

Our Leadership Competencies define the behaviors expected of great people leaders:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Requirements

• Flexible availability, including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift items weighing 15 to 50 lbs. repetitively (up to 25 times per hour).
• Ability to work extended periods (up to 4 hours) standing or walking.
• Ability to stand, bend, stoop, reach, push, pull, and lift items weighing up to 70 lbs. intermittently (up to 15 times per hour) with assistance or manual lifting equipment (e.g., pallet jack, dolly).
• Ability to work at heights greater than 4 feet using a ladder, aerial lifting device, or platform.