Retail Loss Prevention Lead - HIRING EVENT

Overview

The House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first-in-class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

RESPONSIBILITIES

• Mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs.
• Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
• Act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft.
• Assists in monitoring store compliance with policies related to safety, operational controls, and Merchandise Expose Standards (MES) execution.
• May assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.
• Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
• Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab-and-go activity.
• Follows up with local authorities for after-the-fact external case resolution and prosecution.
• Create an inclusive in-store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Requires 100% ability to walk sales floor, stockrooms, and office areas during the duration of the shift.
• Ability to de-escalate incidents involving confrontation by athletes exhibiting concerning behavior.
• Supports, promotes, and actively demonstrates company values related to customer engagement.
• Provides ad hoc support for the general needs of the business as necessary.
• Participates in Shrink Coach meetings, new hire orientation, and conducts frequent training sessions with store teammates.
• May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
• Conducts MES sweeps, fitting room checks, and safety standards when athlete traffic is slow.
• Maintains confidentiality of all Company information.

TEAMATE TRAITS

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented
• Engagement Driver
• Talent Developer
• Effective Team Building Skills
• Plans & Aligns

Qualifications

• 1-3 years of prior LP or educational experience in Loss Prevention preferred

Virtual Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.