Retail Equipment Services Lead - HIRING EVENT
Overview
The Equipment Services Lead at DICK’S Sporting Goods is responsible for operating the store's service department, ensuring high quality and safety standards, and delivering exceptional service to athletes.
Role Responsibilities
Preserve complete and accurate shop records and maintain record keeping systems.
Schedule and monitor shop work to meet customer demand.
Complete post-accident inspections and reports as necessary.
Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for customers.
Assist in maintaining equipment and ensuring a clean, secure, and safe work environment.
Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.
Partner with the Community Team to bring visibility to equipment service offerings.
Lead the shop team in all services:
- Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
- Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.
Diagnose faults, damage, and wear to give accurate estimates to athletes, and educate them on whether repairs are essential or recommended.
Assemble new equipment and perform quality checks before handing off to the explorer.
Aid and educate athletes with the purchase, including how to use and maintain their equipment and accessories.
Contribute to sales results by knowing products and services, accurately communicating product information.
Supervise and develop talent by working with management to build, train, and certify a team of technicians to carry out shop service.
Handle risks by ensuring all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications.
Train and mentor new hires by sharing experience, knowledge, and best practices.
Share timely feedback on projects, tasks, and deliverables.
Leadership Competencies
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
Engagement Driver
Talent Developer
Effective Team Building Skills
Plans & Aligns
Qualifications
Flexible availability - including nights, weekends, and holidays
Prior retail sales experience (or customer-focused experience) preferred
2+ years previous shop experience or equivalent including assembly, service, and repair of bike and other equipment