Retail Fragrances Sales Leader, Poughkeepsie Galleria - Full Time

Job Overview

As a Fragrance Team Leader, your focus is to drive sales and serve customers across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and developing and motivating a team to deliver excellent customer service and meet sales goals. You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.

Full-time Colleagues

• Scheduled to work 30 or more hours per week
• Scheduled 12-24 hours per week for part-time colleagues
• Hours dependent on business needs and colleague availability

What We Can Offer You

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Employee Assistance Program with mental health counseling and legal/financial advice

What You Will Do

• Connect the business priorities to the daily activities of all colleagues
• Inspire teamwork and clearly model behavior
• Communicate with vendors and store leadership to execute events
• Analyze business performance and create strategies to exceed goals
• Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance
• Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items
• Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back
• Build brand loyalty through engaging customers in our rewards program
• Foster an environment of continuous learning through personal behaviors, product demonstrations, and peer-to-peer learning
• Merchandise new receipts, process damages, testers, and select merchandise to return to vendors
• Adhere to safety and hygiene standards; comply with asset protection control procedures
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

• Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
• Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
• Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Creativity and Strategic Thinking: Ability to think creatively, strategically, and technically to address business challenges and opportunities
• Detail Orientation: Careful attention to detail in handling daily tasks, examining reports, and making sure business goals are met
• Collaboration: Partnership with the total Beauty team to drive line sales and deliver the customer experience

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule with retail hours, including days, evenings, weekends, and holidays

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!