Retail Fragrances Sales Associate, Apache - Full Time

Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years—one of innovations, traditions, inspiring stores, irresistible products, and iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade. We’ve been part of countless memorable moments and milestones, making this a special place to work.

About the role

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences—making them feel confident, valued, and inspired. As both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products while educating customers on notes, layering techniques, and usage. You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

Responsibilities

• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on current trends and promotions to engage, educate, and sell with confidence.
• Offer a warm welcome to customers, make eye contact, and create friendly, personal conversations to build lasting relationships.
• Maintain a shoppable space by merchandising new receipts, processing damages, updating signs and pricing, and supporting merchandise moves.
• Engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations.
• Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and effective use of point-of-sale and mobile selling technology.
• Leverage clienteling tools to promote offers and product launches, participate in sales events, and stay current through ongoing training and vendor education.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• End interactions by sharing loyalty program benefits, ensuring customers have everything they need, and offering a sincere thank-you.
• Support colleagues with honesty, care, and collaboration to better serve customers and communities.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• At least 1 year of customer service or selling experience.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash registers, and processing register transactions.

Schedule

• Full-time colleagues are typically scheduled to work 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.
• All schedules include weekend shifts as a requirement.
• Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts and performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups for community building and volunteer opportunities.
• Eligibility for sales commission.