RETAIL FOOD SERVICE MANAGER, TRAVELING

About the role

TrouPoint, Support Services, provides customer-focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

What You’ll Do

• Lead the onboarding of retail teams onto TouchPoint’s standardized retail platform—bringing consistency, clarity, and confidence to every transition.
• Work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring retail concepts, merchandising standards, POS systems, and financial controls don’t just roll out, but stick.
• Partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished.

What Sets You Apart

• You’re “an expert” in retail foodservice.
• You’re confident walking into a new operation and making it better.
• You can train, influence, and stabilize teams quickly.
• You know how to partner with Operations, Finance, and Technology to get results.

The Power of Partnership

• Build trust and influence outcomes through relationships, insight, and action—not hierarchy.
• Work comfortably across teams, functions, and leadership levels to bring people together and get things done.
• Communicate clearly, confidently, and with purpose—whether you’re writing, presenting, or leading a conversation.
• Drive meaningful dialogue and collaboration that strengthens programs, processes, and the overall team experience.

How You Think & Work

• Handle employee, client, and company information with care, discretion, and integrity—trust matters here.
• Make sense of complex information in fast-moving environments, turning data into insights and clear, actionable recommendations.
• Break down complex ideas and communicate them in a way that’s clear, concise, and easy to understand—whether speaking or writing.
• Bring strong technical skills to the table, with intermediate to advanced proficiency in Microsoft Office and OMS and food cost software platforms.

Your Mission

• Lead the onboarding of retail teams onto TouchPoint’s standardized retail operating platform, setting teams up for long-term success from day one.
• Implement and reinforce retail concepts, merchandising standards, and pricing strategies that drive consistency and results.
• Partner with Technology to support POS Agilysys implementations or similar systems & enhancements, and user adoption.
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract.
• Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies.
• Ensure financial controls, inventory management, and reporting processes are executed accurately and consistently in the retail and catering locations.
• Train unit leaders on retail execution, labor management, and performance tracking best practices. Patient rounding with a purpose is a daily task.
• Oversees the evaluation of and discipline of retail location employees, as applicable and according to departmental policy & playbook.
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines, for food served within retail & catering locations.
• Completes all required documentation, reports and logs in a timely, professional and thorough manner.
• Identify performance gaps and implement corrective actions to improve sales, margin, and overall retail performance.
• Stabilize operations during transitions and confidently transition ownership back to regional leadership teams.
• Complies with production, safety handling and quality food standards related to patient food services.
• Follows facility and department safety policies and procedures to include occurrence reporting.
• Participates and attends all departmental meetings, staff development, and professional programs, as appropriate.
• Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate.
• Understanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc)
• Follows the facility’s protocols for Hazardous Materials and Waste Program.
• Adheres to facility confidentiality, HIPAA and patient rights policies.
• Performs other tasks that may be assigned.

Your Work Environment

• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation.
• All employees are responsible for maintaining a hazard-free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substances or when assisting in first aid.
• Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of all kitchen-related equipment. See your supervisor for specific training procedures.

Qualifications

• Bachelor’s degree in business, Hospitality, or related field preferred.
• Minimum of 7 years of retail foodservice leadership experience; healthcare preferred.
• Strong knowledge of POS systems, financial controls, and retail analytics.
• Experience onboarding teams to standardized systems or operating models.
• Highly organized, self-directed, and comfortable working independently.
• Ability to travel nationally on a full-time basis.
• ServSafe certified within one (1) year of date of hire.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Application Information

Applications are accepted on an ongoing basis.

TrouPoint maintains a drug-free workplace.

Req ID: 1508446

TrouPoint

PASCHA A BELNAVIS