Retail Food Service Manager

Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager position to oversee retail dining operations at Thomas Jefferson University Hospital located in Philadelphia, PA. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu. This position will primarily work a closing shift of 10:30 a.m. to 7:30 p.m. and alternate weekends. The shift could vary at times to an opening shift or mid shift.

Responsibilities

• Manage Front of House (Cafeteria, Quick Service) dining operations
• Develop and implement retail services plan to improve service, quality and profitability of service areas
• Maintain effective working relationships with other departments to provide a unified retail experience for customers
• Manage marketing, merchandising and cash handling procedures
• Ensure that requirements for appropriate sanitation and safety levels in respective areas are met
• Maintain effective client and customer rapport for mutually beneficial business relationships
• Drive customer service and track and respond to survey results
• Directly supervise two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assist in location forecast and accounting; track sales trends and drive sales
• Implement specials and LTOs and coordinate pop up restaurants, Fooda, etc.
• Manage catering including utilizing CaterTrax, coordinating with client, menu planning, staffing and set up

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor's degree or equivalent experience
• Food Service Management experience required
• Retail or Restaurant Food Service Management experience preferred
• Experience with marketing, merchandising and cash handling required
• Strong customer service and computer skills are essential in this role
• SERV Safe certification or willing to get certified
• Must be able to work a mid morning to closing shift and every other weekend