Retail Food Safety Audit Manager , Food Safety Operations Team

Key job responsibilities

• Design and implement the strategic vision for the Audit Program across North America, including long-term roadmap development, resource allocation strategies, and program evolution to support network growth
• Develop and drive adoption of innovative solutions to scale the audit program across 300+ sites, including establishment of new frameworks for third-party partnerships and risk-based audit methodologies
• Manage third-party vendors end-to-end: track KPIs, maintain contracts, and execute continuous improvement initiatives across the vendor portfolio.
• Define and oversee program success metrics, creating executive-level reporting structures that demonstrate business impact and compliance adherence to senior leadership
• Build and maintain strategic partnerships across the Food Safety Programs Team and key internal partners to drive program improvements, ensuring alignment with broader food safety goals and compliance requirements
• Author and present strategic narratives to senior leadership, articulating program vision, risks, and opportunities while effectively communicating complex data insights
• Drive continuous improvement through data-driven insights, implementing scalable solutions that address root causes of systemic issues

A day in the life

• Reviewing audit performance dashboards and identifying trends across 300+ sites
• Attending meetings with third-party audit partners and internal stakeholders
• Validating corrective action robustness and pushing back on surface-level fixes
• Sharing data insights with cross-functional stakeholders
• Calibrating vendor auditors
• Driving system improvements to audit tools and protocols
• Coordinating with site teams and leadership when trend data reveals emerging risks

About the team

The North American Food Safety Team ensures that all Amazon Fulfillment sites meet Food Safety criteria and regulatory requirements. They collaborate with a diverse range of internal stakeholders to implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.

Basic Qualifications

• 3+ years of program or project management experience
• Knowledge of Microsoft Office products and applications at an advanced level
• Bachelor's degree or equivalent
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• 3+ years of compliance, audit or risk management experience
• Knowledgeable in Food Code requirements across local, state, and federal food regulations

Preferred Qualifications

• Project Management Professional (PMP) certification, or 2+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or above
• Experience in online retail operations or similar field
• Experience creating and implementing large-scale programs