Retail Food Safety Manager, NA Food Safety Operations Team

About the role

The Retail Food Safety Manager on Amazon's North America Food Safety Operations Team is the frontline guardian of food safety across our entire fulfillment network. You'll drive compliance programs spanning temperature controls, HACCP, sanitation, and pest management, leveraging data and technology to identify trends, close gaps, and automate processes.

Responsibilities

• Provide governance and continuous improvement in complex food safety programs related to temperature controls, food safety audits, Learning and development, HACCP, sanitation, and pest control across all Amazon businesses;
• Implement, train and validate Food Safety Operations programs and processes to drive food safety execution at the retail level;
• Leverage technology to automate and manage compliance processes;
• Drive food safety compliance across a large business by analyzing data to identify compliance trends. Update policies/procedures to close operational food safety gaps.
• Create and monitor business metrics to track compliance and process effectiveness. Demonstrate ability to make high-judgment decisions, under pressure;
• Leverage deep knowledge of regulatory frameworks including Code of Federal Regulations (CFR), Food Safety Modernization Act (FSMA), and FDA guidelines to ensure audit processes and corrective actions align with current standards;
• Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough documentation and timely resolution while identifying systemic issues for continuous improvement.

Qualifications

• 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience;
• Experience leveraging technology to drive process improvements;
• Experience in Project/Program management;
• Experience managing and coordinating multiple projects simultaneously;
• Experience communicating and presenting to senior leadership;
• Experience working independently with minimal supervision;
• Travel up to 80% of the time;
• Bachelor's degree in Food Science or related field;
• Experience applying Food Code requirements across local, state, and federal food regulations;
• Experience with risk assessment in regular course of duties.

Preferred Qualifications

• Experience in online retail;
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities;
• 3+ years of project management experience;
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions;
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units;
• Experience creating and implementing large-scale organizational programs;
• Master’s degree in Food Science or related field.

Benefits

Amazon offers comprehensive benefits including health insurance, retirement savings, paid time off, and parental leave. For more information, visit here.